Email & Communication
Send payment requests by email, customize templates, and track delivery and opens.
Email & Communication
Rheopay can send payment links directly to customers by email and automatically send receipts after successful payments. All emails are delivered via the Resend API and tracked in real time.
Sending a payment link by email
When creating or editing a payment link, enter the customer's email in the Customer email field. Then choose one of:
- Send now — delivers the email immediately when you save/activate the link.
- Schedule send — pick a future date and time; Rheopay queues the email and sends it automatically.
The email contains the link URL and a call-to-action button taking the customer directly to the payment page.
If the customer hasn't paid yet, you can resend the email from the link detail page. Use this for reminders or if the original email was not received.
Email delivery tracking
Rheopay tracks each outgoing email and shows its delivery status on the link detail page.
| Status | Meaning |
|---|---|
| Queued | Email is scheduled to be sent. |
| Sent | Email was accepted by the sending provider. |
| Delivered | Email was confirmed delivered to the recipient's mail server. |
| Opened | Recipient opened the email (requires open tracking to be enabled). |
| Bounced | Email could not be delivered. Check the customer's email address. |
| Failed | Sending failed. Check your Resend API key in Settings. |
Links with Bounced delivery appear in the Attention panel on the dashboard.
Payment receipts
After a successful payment, Rheopay automatically sends a receipt to the customer email address associated with the link. The receipt includes:
- Merchant name and logo
- Payment description and amount
- Transaction reference
- Date and time
Receipts are also available as PDFs from the transaction detail page.
Email templates
You can customize the content and design of the emails Rheopay sends on your behalf.
Template types
| Template | When it is sent |
|---|---|
| Payment link | The email delivering a payment link to a customer. |
| Payment receipt | Sent to the customer after a successful payment. |
| Payment reminder | Sent as a follow-up for unpaid links. |
Creating a custom template
Go to Settings → Email Templates → New Template and select the template type. The editor supports:
- Subject line
- Body text with rich formatting
- Personalization variables (see below)
- Your logo and brand color (pulled from your branding settings automatically)
Personalization variables
Use these placeholders in your templates. They are replaced with the actual values when the email is sent.
| Variable | Replaced with |
|---|---|
{{customer_name}} | The customer's name from the link. |
{{amount}} | The payment amount including currency. |
{{description}} | The link description. |
{{link_url}} | The full URL of the payment link. |
{{expiry_date}} | The link expiry date (if set). |
{{merchant_name}} | Your merchant account name. |
{{transaction_id}} | The transaction reference (receipts only). |
Setting a template as default
Each template type has a system default. To use your custom template instead, open it and click Set as default. All future emails of that type will use your template until you change it.
Changing the default template only affects emails sent after the change. Previously queued or sent emails are not updated.
Payment reminders
You can schedule automatic reminder emails for unpaid active links.
Go to Settings → Reminders and configure:
- How many days after creation to send the first reminder.
- Whether to send a second reminder and when.
Reminders are only sent to links that have a customer email set and have not yet been paid or expired.
Related pages
- Payment Links — creating and managing links including email delivery.
- Customers & Products — customer email records.
- Security — audit log of all email delivery events.